MIT Program Description

Admin – Front Desk

• Proper phone answering and face to face customer interactions procedures.
• Learn to use POS system for making reservations, check-in/out, retail sales, and daily open/close procedure.
• General front desk duties.
• Park pass sales, reporting, and use of funds.
• Fishing license sales and reporting. Special packages, golf, etc.

Admin – Site Reports

• Review and discuss routine weekly and monthly park reports- revenue and expenditures.
• Complete weekly and monthly revenue/expense reports.
• Forecast occupancy 60 days in advance.
• Complete other reports including attendance, water/wastewater, etc.

Admin – Resale Operations

• Review resale budget, inventory management, purchasing and reporting.

Admin – Site Budget

• Review and discuss budget process.
• Complete a monthly park budget.
• Review revenue channels and reporting processes.
• Review checking accounts procedure for operating accounts.
• Review purchasing procedures and processes.

Site Management and Operating Procedures

• Review operating procedures manual.
• Review administrative procedures manual.
• Review beach/pool operating procedures.
• Review DNR, PHSD, and park organizational charts.
• Review major areas of operation: camping, cottage, swimming, group camps, etc.

Maintenance

• Read DNR Safety Manual.
• Review with the Park Ranger: daily procedures and work order process; grounds maintenance procedures; equipment maintenance procedures; and plumbing and electrical repair procedures.
• Perform daily cleaning routine with staff.

Park Safety and Security

• Discuss PHSD safety and security philosophy with Park Manager.
• Complete park patrols and discuss methods/expectations for gaining visitor compliance with Park Manager.
• Review relevant operating procedures (again).
• Review and complete an incident report.
• Review and perform safety assessments for structures, playgrounds, pools, beaches, fire extinguishers, and equipment.

Housekeeping

• Review housekeeping reports, schedule, schedule process and issues with Assistant Manager.
• Perform turnovers with housekeeping team.
• Perform cottage and facility assessments.

Interpretive Programming

• Review and discuss interpretive programming philosophy.
• Review relevant operating procedures (again).
• Review site Annual Interpretive Plan.
• Prepare and present multiple interpretive programs for site visitors.
• Work with Assistant Manager or Interpretive Ranger to help with programs, write flyers and news releases, and post events to website.

Resource Management

• Review resource management philosophy including mission and vision statements.
• Review natural resource management issues for site (flora, fauna, trails).
• Review historical resource management issues for site (structures, history).
• Review cultural resources issues for site (exhibits, museums).
• Review any existing management plans or general development plans.
• Become familiar with and assess site boundaries.
• Participate in invasive species management at the site.

Stakeholder Relations

• Attend Friends Chapter meetings.
• Participate in Friends sponsored activities at site.
• Identify and become familiar with local stakeholders (volunteers, neighbors, local officials, local media).
• Work alongside campground hosts and other park volunteers and service groups.

Professional Development

• Discuss interview/hiring process and monitor vacancy announcement.
• Participate in multiple mock interviews.
• Review and evaluate performance.
• Identify and strengthen weaknesses.